By accessing, browsing or using this web site, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this web site, you agree to be bound by these Terms and Conditions. Giardino Di Fiori may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this web site after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.

Privacy Policy

Giardino Di Fiori is committed to the protection of personal information in compliance with National Privacy laws and in particular the Australian Privacy Amendment Act 2001. Giardino Di Fiori will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document. Please Click Here for more information on Giardino Di Fiori’s Privacy Policy.

Credit Card Security Once we have received order and processed your credit card your credit card details are processed by PayPal and are not stored on our servers to ensure your security. PayPal transmits sensitive information (such as a credit card number) over the internet using the Secure Socket Layer (SSL) protocol to protect your privacy.

Substitution Policy

Images found on this site are used as guides only and may not be exactly the same as the final product. Giardino Di Fiori reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers. When Giardino Di Fiori receives a flower order from its customers, every effort will be made to create an arrangement of the shape, size and color and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from Giardino Di Fiori’s web site. Please see below for more information on Giardino Di Fiori’s Substitution Policy.

Recipient “Not at Home”

Giardino Di Fiori is not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery. If there is a contact phone number on the order, Giardino Di Fiori may contact the recipient to check if they are at the location before they attempt to deliver the gift. If there is no phone number provided on the order form, Giardino Di Fiori will attempt to deliver the gift on the specified delivery date. If the recipient is not at the location when the delivery is made, Giardino Di Fiori will try to leave a “not at home” card at the recipient’s location. This card explains the situation and asks the recipient to contact Giardino Di Fiori. Giardino Di Fiori will do its utmost to deliver the gift at a later date if the recipient replies to the “not at home” card. Additional delivery charges may apply if Giardino Di Fiori has to deliver the gift more than once. Alternatively, the recipient may have to collect the order from Giardino Di Fiori’s premises.

Fees and Charges

Giardino Di Fiori includes all fees and charges in the value shown on its web site. You will pay no more than what you see on the product/catalogue pages on our web site including the delivery fee, a service or handling fee and any Credit Card clearing fee that is charged by the credit card clearing company (which is 2% of Australian Orders and 4% for the rest of the world).

Non-Deliveries Giardino Di Fiori will do its best to deliver any gift, but does not guarantee the delivery of any product if one of the following scenarios occurs:

Recipient refuses to accept delivery of the gift
Address provided is incorrect
Occupants are not at the location and do not respond to the “not at home” card left.

If one of these instances occurs, we may judge that the delivery has been made.

Cancellations

Giardino Di Fiori cannot cancel any order that has already been made up by its florist, even if Giardino Di Fiori has not delivered the order. If the cancellation request is made beforehand, then Giardino Di Fiori may be able to cancel the order. However, Giardino Di Fiori cannot guarantee that the order can be cancelled.

Refunds

It’s not normal practice or policy for Giardino Di Fiori to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact Giardino Di Fiori so we can determine the best solution to the problem. Giardino Di Fiori is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.

Time Sensitive / Difficult Deliveries

Due to the difficult nature of delivering for the following events/places, Giardino Di Fiori cannot guarantee delivery. While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event. Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the flower value. The payment of extra delivery is the responsibility of the customer and orders can not be delivered without such payment. If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.
We do not guarantee delivery to the following timed events:

Funerals
Wedding Receptions
Parties
Functions

We do not guarantee delivery to the following places:

Hospitals (especially Intensive Care Units)
Ships
Jails
Secure Buildings
Hotels

Disclaimer

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this web site, you agree to be bound by these Terms and Conditions. Giardino Di Fiori may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Substitution Policy

Giardino Di Fiori reserves the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers worldwide. This document outlines Giardino Di Fiori’s Policy for Order Substitutions. When Giardino Di Fiori receives a flower order, every effort must be made to create an arrangement of the shape, size and colour and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order, either by actual description or in the content of an item from Giardino Di Fiori’s catalogue. In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time.
Except where Giardino Di Fiori has indicated that there be no substitution, Giardino Di Fiori will always give priority in decreasing order of importance to:

delivery time of the order, followed by
colour preferences, followed by
the overall style of the arrangement, followed by
specific flower varieties

Flowers of a similar shape, size and value but different type and colour may be used if other flowers in the arrangement substitute for that colour and the overall effect of the arrangement is maintained.
Why does Giardino Di Fiori gather information about its shoppers?

Giardino Di Fiori pride’s itself on consistently offering its customers excellent customer service and the highest quality products. We gather personal information to enhance our service and provide the best interactive experience for our customers, to inform you & your recipients of special offers and discounts, and to send reminders of special occasions.

What information does Giardino Di Fiori gather?

Giardino Di Fiori collects personal information about its customers in order to process and deliver orders. The personal information we collect about our customers includes name, phone number, email address, credit card details, where the customer entered our site from. The information Giardino Di Fiori collects about the recipients of orders includes name, address and phone number and sometimes email address for confirmation of internet purchases. Every time you interact with our web site, certain information is stored by the website. For example, Giardino Di Fiori uses “cookies”. A “cookie” is a small file stored on your computer by a web site which gives you a numeric user ID and stores certain information about your activity on the site. Giardino Di Fiori uses cookies to let us know that you are a prior customer and to provide certain features to you. You can edit your browser settings to stop accepting cookies, however if you do this some parts of the Giardino Di Fiori Web Site may not work correctly.

How does Giardino Di Fiori use the information that is collected?

In Accordance with the Privacy Act 1988, Giardino Di Fiori does not disclose any personal information collected or stored by Giardino Di Fiori to any third party without your permission, unless Giardino Di Fiori is required to do so by Law or where an unlawful activity is suspected; such as credit card fraud. Giardino Di Fiori does not sell, trade or rent personal information that visitors submit to our web site.

Credit card Information:

Credit card information is the most sensitive information and is not directly collected by Giardino Di Fiori as Giardino Di Fiori uses PayPal as its credit card payment processing service. The PayPal Service is an online payment service currently available in 103 countries (including Australia), permitting any Australian resident with an email address and a valid credit card, debit card, or bank account to securely, conveniently, and cost effectively send and receive payments via PayPal. The PayPal Service can be used from PCs or Web-enabled mobile phones. Once we have received order and processed your credit card your credit card details are processed by PayPal and are not stored on our servers to ensure your security. PayPal transmits sensitive information (such as a credit card number) over the internet using the Secure Socket Layer (SSL) protocol to protect your privacy. If you have any further questions or would like further information regarding the Giardino Di Fiori Privacy Policy, please contact us or call 03 9464 0233.